Shop

Why is your shop sold out?

I make as much as I can with the time I have available, and I put it all on my website for sale at the same time. This cuts down on admin/ photography time and lets me use my time in the most efficient manner. This usually happens once per month, sometimes more sometimes less. The announcement bar at the top of my website will let you know when the next shop update will be.

How can I buy yarn?

My yarn generally sells out very quickly so if you would like to purchase something I would recommend checking out the Journal to see what will be coming up in the next update- colours and bases will be listed there, along with anything else that may be in the next update. You can check on my Instagram bio, the journal or the announcement banner at the top of the website to see what time and date the next shop update will be. I always make as much as I am able to, so if you miss out on occasion, I would love it if you would be able to try again another time. I also have a Youtube channel which showcases a shop update preview- you can check it out by clicking this link.

Natural Dyes

Colour fading, bleeding and indigo crocking

Eventually, all natural dyes will fade- chemical dyed articles will also fade! This is one of the reasons I love them- they will inherit a memory and history of their own. To ensure the long life of your naturally dyed yarn/ garment, store out of sunlight in an airtight container when not being worn and wash with a gentle no rinse, ph neutral wool wash in cold - lukewarm water. Dry flat.

It is also possible that the pH of certain colours may change due to different acidities of tap water around the world. Natural dyes are natural, and sometimes thing like this can happen! WMFC cannot take responsibility for this.

It’s possible that because I dye on non- super wash yarns that the dye may bleed a little when first washed- please bear this in mind when first rinsing your item. It is always recommended to create a swatch and then block it before doing before starting any project. With indigo, it’s quite normal for the dye to ‘crock’ off a little when knitting with it as pressure is applied- this is the normal wearing process of indigo and not considered a fault. You can put a little dash of white vinegar into the rinsing bath to combat this as much as possible when you are ready to swatch and again when you block. WMFC will not be held responsible for any colour transfer to light coloured garments. Please take care when first wearing the item as friction can rub off the indigo onto other things (think new jeans!).

Safety

WMFC will not be held responsible for any harm caused by allergic reaction, or similar. Please ask before you buy if there is something you might possibly be allergic to! Once the yarn has arrived with the customer, it is their responsibility to use the yarn in a responsible manner.

Data

I will only use your data to contact you about your order, or if you signed up to a mailing list for that specific mailing list. If you’d like to remove your name from a mailing list you can unsubscribe at the bottom of any email, or e-mail through my contact page asking me to remove it. Please note my website uses cookies and by using this website you agree to their usage.

Shipping

If you are unhappy with your purchase please get in touch via my contact page so we can resolve the problem ASAP. Items returned within 14 days of receiving the item are eligible for a refund if they are unused and still have the original ball band secured. Buyer is responsible for all return postage costs unless the item is faulty. WMFC endeavours to depict colours as accurately as possible in photographs, but please note every computer monitor is different. I am not able to facilitate exchanges at this time. Returns are not available on custom made items.

If you think your order may have gone missing, and hasn’t arrived after three weeks (UK orders) or six weeks (international orders) please do get in touch. Delivery times are not guaranteed, and international orders can often take longer than the 5-7 working days stated by Royal Mail. Please check your parcel isn’t at the sorting office, or with a neighbour waiting to be collected.

Please note, due to Covid-19 all orders are taking significantly longer than usual- please expect delays in postage when ordering- remember you can check where your parcel is by using the tracking number sent in your order fulfilled notification e-mail.

Shipping costs a flat rate of:

UK: £4.50 (Royal Mail 24)

EU: £15.00 (tracked and signed)

Rest of the World: £20 (tracked and signed/ tracked)

I am unable to track or find out where orders are unless the tracking option/ signed for option has been chosen at checkout. Please ensure you enter the correct shipping address when checking out, as well as in your Paypal account. If you find your address to be incorrect, please e-mail me immediately after checking out so this can be resolved. If any orders are dispatched and the incorrect shipping address was given at checkout, WMFC cannot be held responsible if the item has gone missing.

Items from outside the UK must be clearly marked with 'returned merchandise' on the customs form, in order for me to successfully receive the item back without customs charges applied.

Please note, WMFC is not responsible for any customs or handling charges that may be applied upon entering the destination country- these are the responsibility of the buyer. Please check with your local postal provider for what charges may/ may not apply to you.

Unfortunately, due to the volume of orders I am now processing it is no longer possible to combine orders.

Wholesale

Unfortunately, I am no longer taking on wholesale orders. If you would like to be put on a waiting list do get in touch via my contact page.

Custom

Unfortunately, I am generally unable to create custom orders or reserve skeins.

Other

VAT registration number: 324904216

EORI number: XI324904216000

Business located in Ballymoney, Co. Antrim, Northern Ireland, UK.

You can sign up below for information about shop updates and when new limited edition bases will be launching. I’ll not e-mail you more than one-two times per month.